WUC 107/03 Workplace Communication Skills – This assignment focuses on enhancing students’ understanding of electronic business communication and customer service management.
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- December 5, 2023
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This assignment focuses on enhancing students’ understanding of electronic business communication and customer service management.
Subject: WUC107/03 WORKPLACE COMMUNACATION SKILLS – JANUARY 2023 SEMESTER
WUC 107/03 Workplace Communication Skills – This assignment focuses on enhancing students' understanding of electronic business communication and customer service management.
Objective
This assignment focuses on enhancing students’ understanding of electronic business communication and customer service management. The first part requires an essay on various electronic communication tools used in the workplace, while the second part involves creating a training handout for call center staff based on strategies for dealing with angry customers. The aim is to develop practical skills in business communication and customer service.
REQUIREMENT
Question 1
Today, electronic communication is very widely used for business communication.Discuss five (5) types of electronic communication that are used in your place of work.
Your essay should be at least about 500 to 550 words long.You must provide relevantelaborations and examples.You must also include an introduction, conclusion and anyother relevant information that you have found besides the one given in the coursematerials.
Question 2
Watch this video entitled ‘Top 6 ways to get an angry customer to back down’ at thefollowing link
In the video, you will see six (6) tips on how to deal with customers who are angry overthe phone. Use these tips as well as other information that you are able to find on theInternet and your course material to a presentation handout for a training session thatyou are doing for the staff of the call centre in your organisation.
Your article should be at least about 600-650 words long. You must also include anintroduction and a conclusion to your article. Add 2 pictures or graphics that will makeyour article look more interesting. You must write the sources for your pictures orgraphics.
It is important for you to cite and quote appropriately. Remember to include at least 2 in-text citations in the body of your article, and list your sources on the References Pageat the end. You must have at least 2 sources for this part of the question. Use the APAStyle of referencing
Online Class Participation
Discuss the following topic(s) in the forum and submit proof of your participation in the online discussions:
Obtain a Resolution for this Assessment. Engage Experts to Complete this Assignment on Your Behalf, Well Before the Deadline.
Answer
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